Refund policy

Thank you for shopping with us! If you are not entirely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.

Eligibility for Returns

1. Timeframe:Items can be returned within 30 days from the date of delivery.

2. Condition: To be eligible for a return, items must:

- Be unused, unworn, and unwashed.

- Be in their original packaging with all tags and labels attached.

- Include any accessories or free gifts provided with the purchase.

3. Exceptions:The following items are not eligible for returns:

- Perishable goods (e.g., food, flowers, or plants).

- Personal care items or intimate goods (e.g., lingerie, swimwear, or cosmetics).

- Customized or personalized products.

- Sale or clearance items (marked as “Final Sale”).

Process for Returns

1. Initiate a Return:

-To start a return, you can contact us at glitterycrystal@outlook.com and enter your order number and email address.

2. Approval:

- Once your return request is reviewed, you will receive an email with further instructions.

3. Shipping the Item Back:

- Use the provided return shipping label or ship the item to the following address: Qifu Road 1NO. 1809-1812 RoomA0003 Building Guang Zhou Shi, 510410 Guangdong, China

- Retain proof of shipment for your records.

Refunds

1. Processing Time: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. This process typically takes 5-7 business days.

2. Refund Method:

- Approved refunds will be issued to the original payment method.

- Depending on your payment provider, it may take additional time for the refund to appear in your account.

3. Shipping Costs:

- Original shipping costs are non-refundable.

- If the return is due to a defect or error on our part, we will cover the return shipping costs.

Exchanges

If you need to exchange an item for a different size or color, please initiate a return for the original item and place a new order.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receipt with your order details and photos of the damage. We will replace or refund the item promptly.

Contact Us

If you have any questions or need assistance with your return, feel free to reach out to our customer service team at [glitterycrystal@outlook.com，or +8618320728992].

Thank you for choosing [Glitterycrystal]. We value your satisfaction and are committed to providing you with the best experience!

Payment Policy

Accepted Payment Methods We accept the following payment methods for orders placed on our Shopify store:

PayPal

Payment Processing All payments are processed securely through our trusted payment gateways. We do not store your credit card information on our servers. Your payment details are encrypted to ensure the highest level of security.

Order Confirmation Once your payment is successfully processed, you will receive an order confirmation email with the details of your purchase. If you do not receive a confirmation within 24 hours, please contact us at glitterycrystal@outlook.com .

Failed Transactions If your payment fails, please:

Verify your payment details and try again.
Ensure your payment method has sufficient funds.
Contact your bank or payment provider for further assistance.

Currency All transactions are processed in [insert currency, e.g., USD] unless otherwise specified. Please note that if you are purchasing from outside of [insert country], your payment provider may charge additional fees for currency conversion or international transactions.

Taxes and Fees Prices displayed on the Site include applicable taxes unless stated otherwise. Any additional taxes or fees, such as customs duties for international orders, are the responsibility of the customer.

Refunds and Cancellations For information about refunds or cancellations, please refer to our Refund Policy. Refunds will be issued to the original payment method within5-10 business days after the return or cancellation is processed.

Contact Us If you have any questions or concerns about our Payment Policy, please contact us at: glitterycrystal@outlook.com
Email: glitterycrystal@outlook.com
Phone: +8618320728992
Address: Qifu Road 1NO. 1809-1812 RoomA0003 Building Guang Zhou Shi, 510410 Guangdong, China