Shipping policy

1. Processing Time

In-stock items: Orders will be processed and dispatched within 1–3 business days after payment confirmation. Orders placed during holidays or large promotion periods will be shipped on the next available business day.
Pre-order items: Estimated dispatch time will be shown on product pages but not fully guaranteed, actual schedule prevails. If your order contains pre-order goods, we will ship the entire parcel only after all items are ready; partial separate shipments are unavailable without prior customer service confirmation.

Once your parcel departs our warehouse, you will receive an automated shipping confirmation email with tracking info.

2. Shipping Methods & Estimated Transit Time

Shipping fees are automatically calculated at checkout based on your destination country and selected delivery method. All listed transit days exclude customs clearance hold-ups and extra lead time for remote regions.

Standard Shipping: 14–21 business days
Expedited Shipping: Within 10 business days
Global International Shipping: 14–21 business days

Free Shipping Benefit

Complimentary Standard Shipping for all orders over $30 USD.

Country-Based Transit Reference

Transit times vary slightly by destination. For detailed delivery day ranges, please check the shipping rate & timetable pop-up at checkout.

3. Order Modification & Cancellation

If you need to edit delivery address, contact number, item quantity or cancel your order, please email our support team at glitterycrystal@outlook.com with your full order number as early as possible.

Unshipped orders: We offer free address edits, item adjustments and full order cancellation.
Already dispatched orders: No modifications or cancellations can be processed. You may submit a return request after receiving your package.

4. Shipping Origin

All parcels are shipped directly from our China warehouse. Once the shipment arrives in your country, local courier partners will complete final delivery.

5. Shipping Address Notice

All shipping options (Standard & Expedited) fully support PO Box addresses worldwide.

PO Box Disclaimer

Parcels sent to PO Boxes require self-pickup at your local post office. Oversized dresses and crystal accessories may exceed mailbox capacity and be held at the postal counter for collection.

We are not liable for lost, stolen, delayed or returned shipments caused by mailbox size limits, delayed pickup, incomplete or incorrect address details. All relevant losses and reshipping fees will be covered by the customer.

6. Special Country Customs Requirements

Turkey

You must submit your valid recipient ID number at checkout and complete self-customs clearance via the official local online brokerage portal by yourself after the parcel arrives in Turkey.

Local carriers may reach you via SMS or email with clearance links to complete formalities. You may also contact local couriers directly for assistance:

UPS: 08502550066

FedEx: 90 (area code) 00904440606

Two clearance options are available:

Self-clearance: No extra brokerage fees, simply follow official customs instructions.
Third-party broker clearance: Additional service fees apply charged by designated local customs agents.

Any delivery failure, detention or loss caused by failure to cooperate with customs formalities will not qualify for full or partial refunds.

Saudi Arabia

Please fill in your valid short address postal code when placing orders to avoid customs detention and delivery delays.

7. Order Tracking

After dispatch, a tracking number and tracking link will be sent to your registered email. You can track shipments via our store App or universal tracking platforms below:

YunExpress: https://www.yuntrack.com/parcelTracking
SF Express / 17Track: https://m.17track.net
Universal Global Tracking: https://m.17track.net/zh-cn

Please allow 24–48 hours for logistics carriers to sync tracking updates after shipment.

8. Shipping Issues & Support Guidelines

Once we hand over your parcel to the logistics carrier, final delivery is managed by third-party couriers, and not all unexpected situations are under our control. Customers are responsible for actively tracking and collecting their packages.

All loss claims for missing parcels must be submitted to our support team within 21 calendar days after dispatch.
Shipping Protection service is available for purchase at checkout to speed up claim resolution if shipments go missing or damaged.

8.1 Transit Delay After Dispatch

It normally takes 1–2 business days for parcels to enter international air transit after leaving our warehouse. If tracking status shows no new updates for over 3 consecutive business days, contact us at glitterycrystal@outlook.com for follow-up support.

8.2 Customs Clearance Delays

Customs random inspections may cause delivery delays of approximately 1 week. Please respond promptly to all customs SMS and email notices to accelerate clearance. Reach out to our team if hold time exceeds 7 days.

8.3 Failed Delivery Due to Customer Errors

We do not offer refunds for undeliverable parcels resulting from wrong recipient name, invalid phone number, inaccurate street address or ignored customs notifications.

If you spot incorrect address information right after placing an order, message us immediately with your order number and corrected details for adjustments before shipment.

9. Duties, VAT & Import Taxes

In most cases, we cover standard basic import duties for international shipments. For exceptional scenarios where local customs levy additional taxes, surcharges or VAT, these extra fees are the full responsibility of the recipient.

10. Damaged or Lost Package Claims

If your parcel arrives damaged or goes missing:

Clearly mark all damage issues on the delivery receipt before signing to accept the package.
Contact our support email glitterycrystal@outlook.com within 2 business days upon receipt or confirmed loss.
Preserve all original outer packaging, filler materials and damaged goods for official verification.
Capture clear photos of the damaged items and full packaging for our claim submission to logistics providers.

We appreciate your patience regarding occasional carrier tracking lag and transit delays. On-time delivery to all customers remains our top priority.

11. Shipping Charges Overview

Final shipping cost will be displayed and confirmed on your checkout page, subject to destination country, package weight and shipping method selected.

Free Standard Shipping applies automatically to all orders subtotaling over $30 USD. Expedited shipping surcharges vary by region and order value.